We are a cloud customer. After upgrading Studio/Robot/UiPath Assistant from 2020.10 to 2022.4 we are frequently (multiple times each day) losing connectivity between our Robot and Cloud Orchestrator. To restore connectivity we have to restart services on server or restart server. Anyone else having this issue? If so, -any recommendations/resolutions? Thank you.
-Steve
Hello @Bramson_Steven
Did you checked the logs?If yes, got any information regarding the abortion of robot service in server?
Yes, I am actually restarting these three services and this is reestablishing connectivity.
Please note, the services always show status = ‘Running’, -however this appears misleading as when I restart the services (specifically ‘UiRobotSvc’), connectivity is typically reestablished.
Steven Bramson
(310) 430-1158
Sr Business Systems Specialist
SBramson@StanfordChildrens.org
1 Like
This looks perfect @Bramson_Steven
Can we know how did you make the robot upgrade ?
Hi Nithin, -can you elaborate further on your robot question?
Steven Bramson
(310) 430-1158
Sr Business Systems Specialist
SBramson@StanfordChildrens.org
1 Like
Hey @Bramson_Steven
Want to just know if your robot and orchestrator versions are compatible enough. Also please mention the version ?
And how long are you facing this issue? Was this working fine before ?
Thanks
#nK
We are a cloud customer (automation cloud) so the orchestrator version is always current.
As a cloud customer we still have a few components on premises, namely a VM for our robot. The upgrade for Robot/Studio/UiPath assistant was from 2020.10 to 2022.4.
The connectivity issues begin immediately after upgrading to 2022.4.
Steven Bramson
(310) 430-1158
Sr Business Systems Specialist
SBramson@StanfordChildrens.org
1 Like
Hey @Bramson_Steven
Cool, could you please confirm the mode of robot please ?
Did you install it in service mode or user mode ?
Thanks
#nK
If you haven’t already, I would strongly recommend contacting our technical support via this form:
(given that it is an issue with the production environment in an Enterprise scenario)
Thanks Maciej. Multiple tickets open. Going forward, I’ve been advised to use the YYYY.10 releases and avoid the YYYY.4 release.
Unfortunately not. We’re learning to ‘live with it’. UiPath believes the issue is internal to our network. Our network team believes it’s external to UiPath.
Steven Bramson
(310) 430-1158
Sr Business Systems Specialist
SBramson@StanfordChildrens.org
Hi @Bramson_Steven,
We will release 23.4 in a couple of days and I would like to ask you to try this version and let us know if the problem is replicating anymore.
Thanks,
Andrei
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