Robot is getting stuck in Running State

Hi @alexologica,

The UiPath Technical Support guy told me that I could do either of those solutions, or upgrade, or remove the Excel App Scope.

I did both (just in case) and never happened again.

Hi Marina,

Thanks for your swift response.
Hope the UiPath team is more transparent related this issue, because I couldn’t find this information in official documentation.

I’ve been facing the same issue but with Microsoft Word. It doesn’t happen all the time. I can run hundreds of transactions without getting stuck in running but without a solution for the process cannot go into production.
In orchestrator the last log is always:

Audit using Word…

Uipath team said the robot cannot tell if Word process finished and the word scope does not have a timeout so it gets stuck waiting. I haven’t gotten any further words from them.