Robot gets stuck on an Excel activity

When I’m trying to run a process using an Excel Process Scope activity,
image

the robot doesn’t progress beyond this point; it doesn’t send any errors, it just stays stuck in that activity for hours. Below is the log it generates.

image

help

@alexis.mendoza.rpa have you tried with classic activities?

@alexis.mendoza.rpa

We observed the similar issue recently. Check if there is any pop-up appears when opening the file. For us it was showing the bot is locking the file in Read/Write mode so another activity unable to open it again.

I added Kill Process activity to kill the excel application before Excel Process Scope and this worked.

@alexis.mendoza.rpa Yes some time use excel file make the instance to work in back ground and doesn’t close the file so as suggested by @ashokkarale try to apply Kill process before using the activity as well as at the end of the process

This problem only happens to me when I migrate it to another computer, in mine it works without any news.

@alexis.mendoza.rpa,

That’s the beauty of any bug, it always works on developers machine :grin: Try adding the Kill process and you should be good.

@alexis.mendoza.rpa

is the excel licensed on another laptop?

in excel process scope use these settings and check

cheers

Why do you mention the license?

@alexis.mendoza.rpa

if license is not fully activated it would throw error or get stuck at asking for auth

as you are saying it is occuring on other system even that system should have office license properly

cheers

Will you know where I can find documentation on this?

@alexis.mendoza.rpa

may I know what documentation do you need?

about having office license?if so any office related activities which run on machine need license

these are generic issues

cheers

It’s not working, the process is still stuck

@alexis.mendoza.rpa

first can you confirm about the license please

cheers