I got this Mail after debugging with an UiPath Employee
Thank you for your time today.
Please find below a summary of our conversation:
-The purpose of this automation is that your customer wants to change electricity company
-This is done b starting an UiPath App
-You are automating a Java app called Wilken
-This app has some modules that are used for this scenario, enrum.exe and enkis.exe
-Randomly the automation stops with the error: No open windows found for enrum.exe or enkis.exe
-This automation runs 20 - 40 time a week and one third are failing with this error
-1 user and 1 machine are affected
-Being an attended automation, you can confirm that the windows are visible and no pop-up is interfering
-The issue occurs on prod and on test environment
-Following error handlers are already in place:
-Long time out of 30 sec.
-REFramework that starts the this process three times
-Resolution is checked and ensured to be always full HD
We have agreed to the below action plan:
-Start the robot from the Assistant and check if the issue still persists
-We will discuss this topic internally and come back to you.