Robot Execution Fails From Orchestrator With Error "Account restrictions prevent this user from signing in"

How to resolve when the Robot Execution fails from Orchestrator with Error "Account restrictions prevent this user from signing in" immediately ?

The error message ‘Account restrictions are preventing this user from signing in’ is thrown when an Orchestrator is unable to establish a Remote Desktop connection to a target system i.e the Robot machine.

This error can be caused by your Windows Group Policy which stops it from passing credentials to the remote system.

Resolution: Perform the below steps

  1. Login to the impacted machine using "Microsoft Remote Desktop Connection" .
  2. See if a prompt to Reset the Account Password or Account being Locked out is visible and take suitable actions accordingly.
1 Like