I have enterprise trail license, which is valid until this month 20th, 2018. For this license i can able to connect 10 dev bots, 10 attended and 10 unattended robots.
My issue:
I created a VM and installed uipath robot. robot connected to the orchestrator, but can’t able to get licensed.
. Please help me.
I have created environment and added the robot to the environment. I did everything. still the robot is not getting licensed.
And what does the hover over the robot tray’s status say ? The one where is says “Connected”.
Also, can you open event viewer, refresh robot tray and see if there is any error displayed there ?
Hi @andreiT hope this thread is still alive. I am having the same issue as @nagachaithanya where the Robot is connected and status is Unavailable both in Robot tray and in Orchestrator. I am running on a licensed EE
@andreiT please see if you can assist. @nagachaithanya please assit if you managed to resolve the issue
@andreiT I have done the steps you have advised and I am getting the following on the Event Viewer.
UiPath.Service.Host 19.4.4.0
System.AggregateException: One or more errors occurred. —> UiPath.Service.Orchestrator.Clients.OrchestratorHttpException: An error has occurred.
at UiPath.Service.Orchestrator.Clients.OrchestratorClientExtensions.d__3.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Service.Orchestrator.Clients.OrchestratorBaseClient.d__5.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Service.Orchestrator.Clients.OrchestratorClient.d__22.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Service.Licenses.LicenseManager.d__7.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Service.Impl.ExecutionManager.d__20.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Service.Messages.MessageDispatcher.d__19.MoveNext()
— End of inner exception stack trace —
at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
at System.Threading.Tasks.Task.Wait(Int32 millisecondsTimeout, CancellationToken cancellationToken)
at UiPath.Service.Core.MessageDispatcherExtensions.DispatchSync(IMessageDispatcher dispatcher, IMessage message)
at UiPath.Service.UiPathRemote.AcquireLicensedRobot(Int32 autoReleaseProcessId)
at SyncInvokeAcquireLicensedRobot(Object , Object , Object )
at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object inputs, Object& outputs)
at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage41(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage4(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage3(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage2(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage11(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage1(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)
—> (Inner Exception #0) UiPath.Service.Orchestrator.Clients.OrchestratorHttpException: An error has occurred.
at UiPath.Service.Orchestrator.Clients.OrchestratorClientExtensions.d__3.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Service.Orchestrator.Clients.OrchestratorBaseClient.d__5.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Service.Orchestrator.Clients.OrchestratorClient.d__22.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Service.Licenses.LicenseManager.d__7.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Service.Impl.ExecutionManager.d__20.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Service.Messages.MessageDispatcher.d__19.MoveNext()<—
, HResult -2146233088
Similar issue here.
On robot machine in robot tray it says: robot is unavailable. Hovering over that message gives: robot does not exist.
But robot is coupled with orchestrator and there it says robot is available.
What to do next?
When I was playing around with the various status and common errors, this is what I gleamed from “Robot Unavailable”, note that this was done with 2018.3.x, so the status message or causes could be different in later versions.
Robot unavailable with white icon: UiRobot is successfully connected to an Orchestrator instance but a Machine and or Robot record has not been created yet.
If Orchestrator Configuration settings are blank, a Machine and Robot record does not exists.
If Orchestrator Configuration settings are populated:
a) A Machine record exists, but a Robot record does not
b) A Machine and Robot record exists, but the current logged in user does not match the username of the Robot.