Robot connected. But not showing licensed, even though license code is valid. Orchestrator's license is active

orchestrator
robot

#1

Hi Friends,

I have enterprise trail license, which is valid until this month 20th, 2018. For this license i can able to connect 10 dev bots, 10 attended and 10 unattended robots.

My issue:
I created a VM and installed uipath robot. robot connected to the orchestrator, but can’t able to get licensed.
image . Please help me.

I have created environment and added the robot to the environment. I did everything. still the robot is not getting licensed.

Thanks,
Naga Sripathi


#2

Hi,
Can you please hover the mouse button over the Connected status in tray?
Does it say “no more licenses available” ?

Also, can you post a picture of the Licenses page in Orchestrator?

Thanks,
-Andrei


#3

Thanks for the reply. Here you go.image


#4

And what does the hover over the robot tray’s status say ? The one where is says “Connected”.
Also, can you open event viewer, refresh robot tray and see if there is any error displayed there ?

Thanks,