Robot cannot access public folder

Help Robot
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1

Hi,
Robot read an excel file from public folder. It was working fine for about two months. For some reason I uninstalled and reinstalled the robot. But now it cannot access public folder. I am running robot as administrator. what am i missing?
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Orchestrator message
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2

Check this documentation https://docs.uipath.com/robot/standalone/2022.10/user-guide/custom-package-folders-and-network-paths

3

Hi @murat.karasoy
It’s possible that the robot is missing the necessary permissions to access the public folder. Here are a few steps you can take to try to resolve the issue:

  1. Check the folder permissions - Make sure that the public folder has the appropriate permissions for the user account that is running the robot. You can check this by right-clicking on the public folder, selecting “Properties”, then clicking on the “Security” tab.

  2. Verify that the folder path is correct - Double-check that the folder path is correct and that the robot is pointing to the correct folder location.

  3. Check if there are any firewall or network restrictions - It’s possible that there are firewall or network restrictions that are preventing the robot from accessing the public folder. Check with your IT department to see if there are any restrictions that need to be lifted.

  4. Add the folder to the trusted locations list in Excel - If the Excel file is located in the public folder, it’s possible that Excel is preventing the robot from accessing the file due to security settings. You can add the public folder to the trusted locations list in Excel to allow the robot to access the file. To do this, go to the “File” tab in Excel, select “Options”, then click on “Trust Center”. Under “Trust Center Settings”, select “Trusted Locations”, then click on “Add new location” and add the path to the public folder.

  5. Try running the robot with elevated permissions - If the robot is still unable to access the public folder, you can try running the robot with elevated permissions. Right-click on the UiPath Studio icon and select “Run as administrator” to launch the program with elevated privileges.

If none of these steps work, you may need to consult with your IT department or a technical expert to troubleshoot the issue further.

4

previously, when I started the robot from orchestrator, my remote connection was disconnected. Doesn’t break now