Retry Get transaction item: Folder does not exist or the user does not have access to the folder. Error code: 1100

Help Orchestrator
,
1

Hello,
I have dispatcher and performer in a process where the dispatcher bot is able to add items to the queue while performer bot throws below error while trying to read transactions from the same queue - And this is happening only in the prod environment, there is no issue running bot in DEV and UAT environments -
Retry Get transaction item: Folder does not exist or the user does not have access to the folder. Error code: 1100
The only difference in both the environments is in UAT its running on a VDI using service account and in prod its user’s personal VDI (not sure if this makes any difference)

image
image534×691 19.9 KB

Any inputs will be appreciated!!!
Thanks

2

The error message is about the folder in Orchestrator. Make sure the robot has permissions to the folder in Orchestrator.

3

Thanks for responding - I made sure the robot has all the permissions to the folder. To add to this, dispatcher is running on the same VDI and adding items to the queue in the same folder and there are no issues.

4

Are they running as the same robot?

5

yes, its the same robot

6

@kaurM

Can you check the folderpath mentioned in the config please

Cheers

7

Hi Anil, Thanks for your reply - I checked the folder path and its correct and matches with the orchestrator folder.

8

@kaurM

Two things…

  1. Is the process running from same folder?
  2. If not is the robot running having access to the other folder where queue is present
  3. Verify the spaces or anything present if they are missing in the folder path

Cheers