Registering a User in a UiPath Orchestrator Tenant

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1

Description: I currently have two tenants configured in UiPath Orchestrator: Dev and Prod. When I log in through the UiPath Assistant, I’m prompted to choose which tenant to access. If I select the Dev tenant, the connection works perfectly—the status shows as “connected” and the license is active.

However, when I try to connect to the Prod tenant through the Assistant, I receive the following error:

“Robot not configured for the current user”

Issue: It seems that the user I’m trying to connect with does not have a robot configured in the Prod tenant, which prevents the Assistant from establishing a connection.

Request: I would appreciate it if someone could show me—preferably with a visual guide or step-by-step instructions—how to properly register a new user in a different tenant within Orchestrator, including all necessary configurations to ensure the Assistant recognizes the user and connects without errors.

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Hi @alexis.mendoza.rpa

This is because of the license issue.

Please refer below documentation on same.

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Hope this helps.

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Could you teach me how to do that? I had already seen that documentation but I still cannot succeeded

4

Hi @alexis.mendoza.rpa

:white_check_mark: Steps to fix (Registering a User in another Tenant)

  1. Log in to Orchestrator Prod Tenant
  • Go to your Prod tenant (not Dev).
  • Ensure you are logged in with the same identity (user).
  1. Create or Map the User
  • In Tenant → Manage Access, check if your user exists in Prod.
  • If not, add the user (with the right role, e.g., Automation User / Robot role).
  1. Provision the Machine
  • Navigate to Tenant → Machines.
  • Add or reuse the machine that matches the one running Assistant.
  • If you’re using modern folders, you don’t need to map explicitly, but the machine must be assigned.
  1. Create a Folder & Assign User + Machine
  • In Orchestrator, go to Folders (e.g., ProdFolder).
  • Add your user to the folder with the role Automation User.
  • Assign your machine template to the same folder.
  1. Check License Allocation
  • Go to Tenant → Licenses → assign at least one Attended / Unattended license to the Prod tenant.
  • Ensure your user is entitled to consume it.
  1. Reconnect UiPath Assistant
  • Open UiPath Assistant.
  • Sign out, then sign back in.
  • Select the Prod tenant when prompted.
  • The status should now show Connected, Licensed without error.

I hope This will work for you!

Thanks & Regards,
Akash Javalekar

5

It didn’t work. In step 5, I don’t understand how to perform that license check.

I didn’t log in with the machine key, but rather with the interactive login. Therefore, when I logged in from the wizard in the development tenant, it didn’t ask me to create a machine template. So, I’m not sure if I’m doing step 3 correctly.

Below you can see the screen that appears when I follow the route: Tenant - licenses

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Hi @alexis.mendoza.rpa

Please follow below tutorial:

Hope this helps.

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Thank you, it helped me a lot.

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