Recording Click does not bring results

studio
recording
click

#1

In the recording process,
Why does Save & Exit be disabled when Recording> Basic> Click processing?
Is it because I have security processing on the screen and do not recognize it?

please answer about my question.

(Recording Click does not bring results)


#2

Hi Yoon,

What Studio version do you have?

What element are you trying to Click? Can you also try to click in Notepad and see if it works?

Thanks!


#3

Hi! ovi.
The studio version is 2018.1.2.
element is an accounting program of another company.
(Menu on the accounting program screen)
Notepad, general website is clicked as normal.

Thanks…


#4

So only in that accounting program the Save&Exit is disabled?


#5

The other screen has no abnormality.
Only the screen can not get any information.


#6

So, let’s make it clear.

  • You click on Recorder - Basic and the screenshot you shared appears
  • You click on the “Click” button and then nothing happens
  • After the Click, the “Save&Exit” button is still disabled

Have you tried with another Recording? For example Desktop?


#7

Yes. Desktop, basic, web, Citrix and so on.


#8

And with other recorder tool it works? For example “Type into”?


#9

Other recorder tools do not all recognize the screen information.
Type, Text, Image…It’s not possible.


#10

There’s a problem with selection on that environment. If you use UiExplorer on Notepad, can you identify individual elements?


#11

Hi! Gabriel_Tatu

If you use UiExplorer on Notepad, can you identify individual elements?
=> No problem at all. I tested it with a real notepad.

The notepad test is normal.


#12

ok, now we need to find out what type of program is that you are using…
is it java maybe?


#13

Does it mean an accounting program (screen)?
The accounting program does not know what language the source was made from.


#14

can you share that program? :slight_smile:


#15

I can not create a program.
I have to click the menu of the accounting program.
I can not write the program because I can not get the screen information even if I click Recording in UiPath.

Does the screen get secured because it is not secure?
I want to know why I can not get the information on the screen.


#16

what about starting uipath studio as administrator? can you try like that?


#17

I started as an administrator and got the information.
Thank you so much for solving your problem.
I will ask you one more thing.
Why do I need to run as administrator to get the screen information?


#18

because there are some security policies set for that application, on your environment that does not allow our robot to interact with that app


#19

I was in trouble because I could not solve the problem. I really appreciate you for your help.
Thank you very much.