Queues overview in Orchestrator doesn't show remaining Items

[mm1904 (Moritz Miller)]

Hello all!
We have a problem with our Orchestrator: In the overview-page ‘queues’ the Orchestrator doesn’t refresh the no. of remaining items:

When I click on 'view transactions I have some with status ‘new’ in my queue and this is right, we have some items to work:

Clicking on ‘refresh’ in the queues overview has no effect.
We are using Orchestrator version 2019.10.17 on our server.
Has anybody an idea what causes this problem and how to fix this?

Thanks for Your Help!
Moritz

[Palaniyappan (Palaniyappan P)]

Hi

Welcome back to UiPath forum

Pls check this thread

Orchestrator Queue not updated

Hi I think this is a known issue for UiPath. We have had the same problem a few times in our on-premise Orchestrator. UiPath told us to look for jobs in the Quartz table which are in state Error: SELECT * FROM [UIPATH].[quartz].[QRTZ_TRIGGERS] where JOB_GROUP = ‘ORCHESTRATOR_INTERNAL’ Then try to set them to state Waiting and then the numbers should be correct again. If in doubt, then consult UiPath Support. Best Regards, Martin

Cheers @mm1904

[mm1904 (Moritz Miller)]

Hi @Palaniyappan
thanks for your reply. I didn’t find the thread you mentioned, when I was searching in the forum. But now I will keep in mind for future problems.
Our Orchestror-Server and an other server had to be restarted, that solved it.
Regards
Moritz