QueueProcessingRecords/UiPathODataSvc.RetrieveQueuesProcessingStatus does not return accurate counts

Help Orchestrator
#1

Our RPA developers are reporting that they are not seeing the Remaining count of queue items reflecting the actual number of New transaction items in a queue. Our orchestrator was recently updated from 19.10.X to 2020.10.X

One new item is in the queue:
image

but none are shown as remaining:
image

It seems the call to QueueProcessingRecords/UiPathODataSvc.RetrieveQueuesProcessingStatus is not returning an accurate count. Are the statistics returned by this call the result of a timed job?

odata/$metadata#QueueProcessingStatuses","@odata.count":1,"value":[{"ItemsToProcess":0,"ItemsInProgress":0,

Chris

#2

Hello @cclements!

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#3

Hi @cclements,
Please report issue to our Technical Support.