QueueProcessingRecords/UiPathODataSvc.RetrieveQueuesProcessingStatus does not return accurate counts

Our RPA developers are reporting that they are not seeing the Remaining count of queue items reflecting the actual number of New transaction items in a queue. Our orchestrator was recently updated from 19.10.X to 2020.10.X

One new item is in the queue:
image

but none are shown as remaining:
image

It seems the call to QueueProcessingRecords/UiPathODataSvc.RetrieveQueuesProcessingStatus is not returning an accurate count. Are the statistics returned by this call the result of a timed job?

odata/$metadata#QueueProcessingStatuses","@odata.count":1,"value":[{"ItemsToProcess":0,"ItemsInProgress":0,

Chris

Hello @cclements!

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Forum_Staff

Hi @cclements,
Please report issue to our Technical Support.