Queue data is not being accessible

Data uploaded in orchestrator queue through dispatcher not getting accessible when i am trying to call it from a performer

Hi @mula.prathyusha

Welcome to community

This happens when the Performer is not pointing to the same Orchestrator Queue / Folder as the Dispatcher.

Regards
Gokul

Hi @mula.prathyusha
Welcome to the Community

This usually happens when the Dispatcher and Performer are not connected to the same Orchestrator Folder and Queue. Orchestrator queues are folder-specific, so even if the queue name is the same, items will not be visible across different folders.
Please check this
1 Verify the Folder
2 check the Queue Name is it same or not , please make sure there is no space are there
3 Verify Robot and Machine are Access or not

If solution work for you please mark as solution
Thanks

Make sure both dispatcher and performer are in the same folder. You will not get any issues if both are in the same folder, since both will have same permission.

Hi @mula.prathyusha

Check that dispatcher and performer use the same tenant and folder, the queue name matches exactly, items are in New status, and the performer has permission to access the queue.