We are implementing ongoing periodic reviews with our process stakeholders.
The idea is that we’ll formally communicate about their process every six months to determine their satisfaction, if anything about the process is going to change that we haven’t heard of yet, etc.
Here are some questions I’ve come up with. I would love feedback on what additional questions you would ask, or would want to be asked.
-Is the automation meeting your expectations?
-Are there any future plans for changes to this automation, or programs or data used in this automation?
-Are there any improvements that need to be made to this automation?
-Have their been any problems?
-If so, how would you rate the response and resolution to the problem(s)?
-Some questions in regards to updating the documentation (contacts, peak season, etc).
-An FYI of time saved based on number of transactions since the last review.