Production Setup Windows Machines

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1

Hi Guys,

What is best practice for the Windows-Machines (VM). Which are used by Bots?

I have a workflow which processes mails and runs 24/7 but sometimes after 3-5 days the Machine gets untesponsive. After restart it runs with no problems

What is best practice here, do you restart your production machines regularly and if yes which intervall have you chosen?

Thanks!

Kind Regards

2

Hello @Julian3

Generally, it’s not an UiPath problem. It’s an infrastructure related problem but it happen sometimes.
A few question, do you have cloud orchestrator and on-premise VM ? Full Cloud ? Full on-premise ?

I found that in general, it’s the connexion between the Orchestrator and the Robot service that is lost. Sometimes, the service also stop working for … well… reasons.

In this case, you can schedule a reboot of your VM. If it’s random and quite often, restart it everyday for instance. It’s better one time a week if it’s possible.

But try to check with the IT derpartment what is happenning regarding the connexion between Orchestrator and the VM. Also, try to check if the remote session started by the Orchestrator on the VM is well closed at the end of the process.

Best regards,

3

There can be a number of reasons for this.
Can you check if you have sufficient storage available on the VM? Are the patches up to date? Is there sufficient RAM on the VM? Is the software configuration for your non-prod VM and prod VM similar?

Alternatively, you can have a dummy process that runs before your main process in order to check if the connection is working fine. You can also set up alerts on the orchestrator if the connection is broken so that you can be notified soon.