Process that stopped working, suddenly started to work with 0 ingerention

Help Orchestrator
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1

Dear Community!

As a Junior RPA developer at my company on recent friday afternoon i run into very strage issue (at least from my point of view). As currently im the only RPA developer in company as our senior dev found out new career opportunieties I can rely only on my knwoledge and power of internet.

So to move onto the main topic, on friday 2 complety unreleted porcesses stopped working throwing same exact error. I process i just simply re-written to newer acivities as it was run on legacy verios and i fixed a few bugs that were in the original. That helped.

But to my shock the second process that was written by our senior dev maybe like 3 or 4 months ago, that i didnt even touch for this 4 days, on Tuesday mornig around 9:00 started working fine again.

Error i was getting in both processes:
Info: Code: generalException
Message: An error occurred sending the request.

Microsoft.Graph.ServiceException: Code: generalException
Message: An error occurred sending the request.
—> Microsoft.Identity.Client.MsalUiRequiredException: AADSTS50126: Error validating credentials due to invalid username or password.

To add more contex credentials used in this 2 are used in other multiple processes and they run with no issue all the time.

I change / reseted password for user multpile times, asked admins to check if user is not block etc etc.

If you wuoul like any additional details plz let me know.

Help! :slight_smile:

2

@Fisher

Generally it is adviced to use retry scope around the grpah api activities…retry with a small deay might fix this issue…

Mostly the the bots would have failed at same time due to latency or so…so for safelty include them
Inretry scope with a small delay

Cheers

3

Well the problem is, that there already is retry scope + both proceses are run like every 10 min each day, so basically for past 4 days none of this was succesfull and now, out of the blue 1 process started working again without any change.

4

@Fisher

From where the credentials are fetched?

Is there been a change in creds or was there a maintenance window?

Cheers

5
  1. No maintenance window.
  2. Credencials are stored in orchestrator fetched by get credentials activity.
  3. And for sure they are correct.
6

@Fisher

Is the bot running on same machine as well? Or different machien?

Ideally with this setup you should not face issue with wrong creds

Cheers

7

same machine, thats why it is strange to me and i run out of ideas what could possibly generate such issue