Problem with Desktop(exe) Image automation

[Lakshmi_Holla]

Hello Everyone,

We had simple automation request. We get input in pdf, read the value and open a desktop (exe) application. Search for Vendor and copy the data from pdf to desktop application.

However, this application is non readable by normal selectors. I have tried all the method and finally Modern activity, Use Application and its Click activity/Type Into with Image and Anchor worked.

Use Application (UiPath.UIAutomationNext.Activities.NApplicationCard) has input mode as ‘HardwareEvents’

And Click/Type into inside this is using ‘Same as app/browser’.

I have tested this robot countless times in a Dev VM using ‘Run’ mode. However when I run it from Orchestrator, it is not able to find the elements.

Has anyone come across such issue related to Image automation?

Note: I changed the robot settings ‘Login to Console’ to No and provided the same resolution as in my PC where it ran fine.

[Sudharsan_Ka]

@Lakshmi_Holla

when I run it from Orchestrator,

HI @Lakshmi_Holla

In Same machine or different one?

Regards
Sudharsan

[Lakshmi_Holla]

Different machine

[Sudharsan_Ka]

Do you have unattended license? @Lakshmi_Holla

If yes means kindly check the following mentioned in this thread

Unattended but working only when the screen is open

Thanks a lot @seanrockvz13 for explaining to me about many things. After checking the whole system setting again . I have come to know that the path is installed with the Robot type as User Mode in the non-working VM . After the reinstallation is done with the robot type as Service Mode the VM is working fine. [image] If anyone faces the same issue you need to check this first in task manager->Details [image] There should be a Service. host available in the running state for unattended and…

Regards
Sudharsan

[marian.platonov]

Change the Input method type as the Hardware events is not compatible with Background execution.

Reference: Input Methods

[Lakshmi_Holla]

Yes machine has unattended license and the machine has UiPath.Service.Host.

[Sudharsan_Ka]

@Lakshmi_Holla Yes like @marian.platonov said please change the input mode as simulate and try again once

Regards
Sudharsan

[Lakshmi_Holla]

oh but then how do I automate that desktop application? Simulate,window message does not work.

Should it be done with UiPath.Core.Activties ->Image and hot keys?

[marian.platonov]

With hotkeys, you will be able only with SendWindowMessages for desktop apps.

[Lakshmi_Holla]

I’ll try and let everyone know.

Thanks

[Lakshmi_Holla]

Wanted to let everyone know that this was solved by using Send Hot Keys for all the clicks/typing/navigation.