Hello everyone,
When I open a template in Insights, I am prompted to log in to the Looker service, even though the user has full access to Orchestrator and Insights. Logging in to Automation Suite is successful, see screenshot.
1.) After select a report template in Insights
We have already checked our load balancer and reverse proxy settings and are unable to resolve the issue. However, when we export the template as a PDF, we receive it with all values intact.
Does anyone have any ideas where we can look or what we can do to fix the error?
Important note: We have Automation Suite installed on-premises on Linux/Kubernetes with 3 nodes.
Thank you in advance for your support.
Hi @manuelraymond.koschany
It seems like a breakdown in the embedded authentication.
Have you also assigned insights license?
Are you an enterprise customer? If yes, have you tried raising the support ticket via customer portal? UiPath team should be able to help you with missing configuration/authentication issue.
Hi @manuelraymond.koschany
Looker SSO is failing inside Insights.
Check domain/URL mismatch, proxy cookies (SameSite=None, Secure), and ensure Looker SSO is enabled.
PDF works because it uses a backend account.
If unresolved, restart Insights/Looker pods and raise a UiPath support ticket.
Verify LB headers, external FQDN consistency.
If facing issues, still try to raise a ticket with UiPath Customer Portal
Hello everyone, thank you for your input. I have discovered another problem that I still need to solve. All users are currently local only. In addition, our UiPath platform is installed “air-gapped,” which does not allow direct communication between Orchestrator and the Looker login via the browser for security reasons. This means that I first have to set up a central authentication service (e.g., AD FS). I hope this will solve the problem.
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