Hi
Yes to change url and machine key its required Administrator pilrivage.
Once you setup the process what is the requirement to change your key or url by your help desk guys,
For you I can suggest few Options below
Your admin can enter key and url at the first time and it dosen’t need to change every time when the process run so your help desk guys dont need admin permission
2.make those machine as local admin (your windows admin can do this )
3.ask you windows admin to create seperate group for those bot operating pcs add helpdesk user logging as local admins only for those pc
It is impossible to give agents Admin rights.
For this I created a batch:
1 - Open the AgenDesktop service (Recover the license)
2 - Execute the process
3 - Kill the AgenDesktop service (Release the license)
Have I applied good practice with this method?
Thank you in advance