Practice-SLA Assistant

Help StudioX
,
1

In the sla exercise, ‘last run successful’ occurs, but the e-mails are not marked as read and draft e-mails do not arrive. I have confirmed that it is working correctly up to the switch step, but I am not sure how I should edit the switch event. If possible, could you share an example image for a correct Swift event?

2

@yesim.aktas,

Please share more details like your code or screenshot to understand your problem.

Thanks,
Ashok :slight_smile:

3

In the switch event, I do the following operations:

  1. expression:TicketRequest (variable I defined before)
    2)Add new case
    case:Software Issue
    Reply to email:
    email:currentmail
    add “to” recipiens:CurrentMail CC
    Body:HTML
    (I prepare the open editor field with the relevant variables as stated in the tutorial.)

I cannot send a screenshot due to a problem with my computer.
Thanks