Planned support models

  1. What are your planned support model for the Cloud offering.
  2. Will you have separate support team /hotline or will it go to the general support group/s.
  3. What would be a recommended landscape for customers with development/test/prod orchestrator instances

Hi Carlito!

We are currently working out the details for Customer Support for our cloud offering. The goal is to have that announced before we make the service available for purchase.

Our current thinking is to have dedicated support (using email or phone) for the paid plans. The free plans will be forum-only support.

Feedback welcome on what you’d like to see in terms of support.