PII Masking Causing Placeholder Errors

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How can users prevent agent input placeholders from being masked as PII data before they are normalized and validated?

Placeholders in the agent input are not being normalized or validated as valid entries.

Increase the PII detection threshold from 0.5 to 0.75 or higher, making the detection more selective. After updating the threshold, wait for the governance policy to refresh (~10 minutes).

More details about the PII Masking can be read here: Automation Cloud - PII masking

Users can validate what PII data is getting masked from the audit log from AI Trust layer by checking input and output values.