Hi Team,
Could anyone please help me with how to find or add the Phone Numbers option in the Agents tab?
Hi Team,
Could anyone please help me with how to find or add the Phone Numbers option in the Agents tab?
@Naveen_Kumar6 According to the current UiPath documentation, when the feature is available you should see Agents → Phone numbers, where you can connect a number using Twilio or a supported SIP provider. Agents - Twilio ?
The Phone numbers option should appear under the Agents section automatically when the Voice/Conversational Agents capability is available for the tenant. There isn’t normally an option to manually add that menu item.
Since it is not showing in your screenshot, please check whether the voice capability is available/enabled for your Automation Cloud tenant and region. Also make sure you have the required Agents permissions.
Once enabled, you should see Agents → Phone numbers, and from there you can connect a number using Twilio or a SIP provider.c
Hi @Naveen_Kumar6,
The Phone Numbers option may depend on your UiPath Agents/Automation Cloud configuration and the features enabled for your account.
I would suggest checking Automation Cloud → Agents → Agents and reviewing the available options/menus for your tenant. If the Phone Numbers option is not visible, it may not be enabled or available for your current account/tenant.
You can also check the tenant’s Admin/License settings and make sure the required Agents/communication features are enabled.
Hope this helps! ![]()
It’s because the voice agent is still in preview stage of release.
It will be only visible if it’s enabled for you or you are part of the preview group or its released in your orchestrator region.
Hi @Naveen_Kumar6 ,
The Phone numbers option is part of UiPath’s Conversational Agents voice functionality. UiPath documentation shows it under Agents → Phone numbers, where a SIP provider or Twilio number can be connected.
If the option is not visible in your Agents page, as shown in the screenshot, please check that the required Conversational Agents/Voice functionality is available and enabled for your Automation Cloud organization and that you have the required access.
Thanks
sure @Jasmin_Bar , i will check
once it will rollout for you, you can go through this video to create the Voice agent and phone configurations.