Password Reset/Unlock Using Unix Server

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Password Reset/Unlock Using Unix Server

Use Case Description

In logistics, we all know that every operation needs a user’s password and it is very frequent that they get their passwords locked or they need to get them to reset, big companies face this challenge to reset/unlock passwords daily in large numbers.

This particular end-to-end automation provided the company handsome FTE savings and a great relief to users that they can reset/unlock their passwords by just creating a SNOW ticket.

Process should be like below -

  1. Identifying the tickets from the SNOW portal which has Password reset, unlock requests
  2. Extracting the name, email, and other relevant information from the tickets
  3. Opening the UNIX server for password reset/unlock
  4. Follows the defined process for such requests and reset/unlock password and closes the UNIX connection
  5. Access SNOW portal again and closes the ticket

AS-IS WORKFLOW, TO-BE WORKFLOW

Password_Reset.PNG
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Other information about the use case

Industry categories for this use case: Logistic

Skill level required: Advanced

UiPath Products that were used: UiPath Studio, UiPath Orchestrator

Other applications that were used: EXCEL, Terminal Activities (Terminal emulator) to use UNIX server, SNOW, OUTLOOK

Other resources: -

What is the top ROI driver for this use case?: Accelerate growth and operational efficiency