Password Object Matching Query [object=ABC;Folder=Root;Safe=XYZ] Was Not Found

Error for password object matching query [object=ABC;Folder=Root;Safe=XYZ] was not found .

Error:
'"PPAP004E Password object matching query [Safe=;Folder=;Object=] was not found (Diagnostic Info: 5). Please check that there is a password object that answers your query in the Vault and that both the Provider and the application user have the appropriate permissions needed in order to use the password."

This issue is specific to Robots fetching credentials from CyberArk Credential Provider.

Resolution:

  • Ensure the CyberArk Credential Provider user is added as a member to the Safe in CyberArk, as follows:

For detailed instructions, see How to Create and Configure CyberArk Account for the Integration.

  • Check the query and make sure the requested password object exists in the specified Safe and folder.

  • Contact the Vault Administrator and make sure the application user has permission to retrieve this password.

  • Contact the Vault Administrator and make sure the Credential Provider user has permission to retrieve this password.