Package Installation Failed error

[Nagini_Pragna]

I am using 2023.10.6 studio version, I used office 365 activties version 3.7.10 which is working in development machnie, I am trying to run in UAT Machine from Orchesrtator it is not working, it is giving error Package failed to install, IF I downgrade the version microsoft 365 scope is giving general expcetion occured error, in both dev and UAT, but UAT is not giving package failed error. Can any help to fix this issue.

[adi.mehare (Aditya Mehare)]

Check below thread

Orchestrator CE Issue - Failed to install Package

Hello everyone I’m facing a issue with Orchestrator CE. I can’t run any jobs from there. Screenshot: [image] I’m behind a proxy and I already tried: Changed the Nuget.config (adding https_proxy config) Changed the UiPath.Service.Host.exe.config (adding proxy config) Changed the UiPath.Executor.exe.config (adding proxy config) I’m able to connect to Orchestrator CE without issues and able to publish my packages. Also the robot is showing as Connected. But I can’t run any job…

[Anil_G (Anil Gorthi)]

@Nagini_Pragna

So basically package is either partially downloaded or your UAT robot machines might have missing feeds

Alternately it might be issue with firewalls to download the packages. Can check event viewer logs with timestamp of errors and see if you find any error details in event viewer

For immediate way..you can copy the folder related to O365 packages from dev to UAT

location: c:\users\<username>\.nuget\packages

same location on both machines or robots

Robot - About the Activities Feeds

cheers

[Nagini_Pragna]

Hi, Anil
Thanks for Immediate reply. I dont have access to UAT Machine, can anything can be done from outside?

[Anil_G (Anil Gorthi)]

@Nagini_Pragna

Ideally without accessing nothing can be done,as the issue is on the UAT machine.

for now check if changin package along with replacing activities if it resolved the issue

cheers

[Nagini_Pragna]

I am using GraphAPI, to read mail, only package of 3.7.10 ofice 365 is working, If I downgrade package it is giving general exception error. Any suggestion for this to fix, since lower version is giving this error in UAT not package installation error. By fixing this can resolve without touching UAT Machine.

[ppr (Peter Preuss)]

@Nagini_Pragna

If I downgrade package it is giving general exception error.

You can try this:

[FirstAid] O365 Classic - Microsoft 356 Scope - GeneralException

This FirstAid Tutorial will describe how a generalException EXCEPTION thrown by / within a Microsoft O365 Scope can be handled. Introduction If the package UiPath.MicrosoftOffice365.Activities is updated or remodelled from a previous version, one of the Microsoft 356 Scope / O365 related activities used below may throw a generalException. RnD and Replication Scenario Microsoft 365 Scope | Configured Authentication Type: ApplicationIdAndSecret Get List Info Visuals Exception Details D…

[Anil_G (Anil Gorthi)]

@Nagini_Pragna

Please try the general ways as @ppr suggested

Alternately remove all the old activities created with different version and add them again and any variables created as well delete and try to recreate from the activity using ctrl+k

cheers

[Rohit_More]

@Nagini_Pragna

We also ran into similar issue, the issue is not with the package version in your project/solution. It is the difference between your orchestrator tenants (some enforcement to use specific versions of packages by robot), you need to update the activity feeds in your UAT tenant, and you’ll need admin access to do it.

Here is documentation link:
Studio - Managing activity packages

Studio - Managing activity packages

Hope it helps.

[Rohit_More]

Hey @Nagini_Pragna,

If above information help in your issue, please mark it as solution so it can help other as well.