Outlook: folder not found intermittent issue

Help
1

Hi,

I am getting “Get Outlook Mail Messages: The specified folder does not exist” error intermittently. It works sometime and it doesn’t sometimes. I have multiple accounts’ .

Please help.

Thanks

2

Hi @MadhuK

Have you mentioned Account under the property of Get Outlook Mail Messages ?
If not, then try again after providing the account.

3

Yes. Thank you for the quick response.

4

Will you please share the screenshot of outlook folder and property panel of Get Outlook mail messages ?

5

Here you go:
image

image
image199×678 9.64 KB

And i am using asset to get the account name.

6

Looks everything fine.
Why don’t you try one thing ?
Try to open outlook then read the messages after outlook is completely opened and check the results, hope issue will resolve and let me know what’s happen.

All the best !

7

Outlook is always open.

8

@MadhuK,

In the Account property have user full email address of the mailbox(like test@gmail.com)?

9

Hi,

Thanks for the reponse. No it was not fully qualified with domain. When i do that it fails too.

10

@MadhuK,

Can you take an new get outlook email activity and provide only the account and Mail folder property
and don’t change any other properties.