Orchestrator Upgrade Fails From Command Line Due to Incorrect Username / Password

How to resolve error 'Failed RestoreNonMsiFiles. Reason: The user name or password is incorrect'?

This error generally occurs if the upgrade is being performed for an Orchestrator instance, which is installed in a custom location without providing the ORCHESTRATORFOLDER parameter.

  • Pass the installation directory value along with other values in the MSI installer parameter, in command line arguments.
Read more on the Command Line Parameters .