Orchestrator upgrade 2019.10.18 to 2020.4

Hi.

Im trying to upgrade orchestrator from version 2019.10.18 to the newest 2020.4 but im getting An unexpected error has occured,the screen below:
error_orchestrator

I was trying few times but it always goes to 75% (the step:Configuring windows firewall) and then is going rollback and this error.

A part of log installation below :

[0E20:12D8][2020-06-24T10:53:42]i000: ExecuteMsiMessage: Log = Orchestrator_ApplyDbMigrations_RestoreSystemJobs
[0E20:12D8][2020-06-24T10:53:52]i000: ExecuteMsiMessage: Log = Installing Windows Firewall configuration
[0E20:12D8][2020-06-24T10:53:52]i000: ExecuteMsiMessage: Log = Rolling back Windows Firewall configuration
[0E20:12D8][2020-06-24T10:53:52]i000: ExecuteMsiMessage: Log = Copying new files
[0E20:12D8][2020-06-24T10:53:55]i000: ExecuteMsiMessage: Log = Creating folders
[0E20:12D8][2020-06-24T10:53:55]i000: ExecuteMsiMessage: Log = Updating component registration
[0E20:12D8][2020-06-24T10:53:56]i000: ExecuteMsiMessage: Log = Message type: 2, Argument: 1
[0E20:12D8][2020-06-24T10:53:56]i000: ExecuteMsiMessage: Log = Message type: 2, Argument: 0
[0E20:12D8][2020-06-24T10:53:56]i000: ExecuteMsiMessage: Log = Message type: 0, Argument: 1033
[0E20:12D8][2020-06-24T10:53:56]i000: ExecuteMsiMessage: Log = Message type: 1, Argument: UiPath Orchestrator
[0E20:12D8][2020-06-24T10:53:56]i000: ExecuteMsiMessage: Log = Action 10:53:56: Rollback. Rolling back action:
[0E20:12D8][2020-06-24T10:53:56]i000: ExecuteMsiMessage: Log = Publishing product information
[0E20:12D8][2020-06-24T10:53:56]i000: ExecuteMsiMessage: Log = Removing folders
[0E20:12D8][2020-06-24T10:53:56]i000: ExecuteMsiMessage: Log = Removing files
[0E20:12D8][2020-06-24T10:53:58]i000: ExecuteMsiMessage: Log = Uninstalling Windows Firewall configuration
[0E20:12D8][2020-06-24T10:53:58]i000: ExecuteMsiMessage: Log = Rolling back Windows Firewall configuration
[0E20:12D8][2020-06-24T10:53:58]i000: ExecuteMsiMessage: Log = Configuring IIS
[0E20:12D8][2020-06-24T10:53:58]i000: ExecuteMsiMessage: Log = Orchestrator_StopApplicationPool_Rollback
[0E20:12D8][2020-06-24T10:54:06]i000: ExecuteMsiMessage: Log = Removing system registry values
[0E20:12D8][2020-06-24T10:54:06]i000: ExecuteMsiMessage: Log = Unpublishing Product Features
[0E20:12D8][2020-06-24T10:54:06]i000: ExecuteMsiMessage: Log = Updating component registration
[0E20:12D8][2020-06-24T10:54:06]i000: ExecuteMsiMessage: Log = InstallInitialize
[0E20:12D8][2020-06-24T10:54:06]i000: ExecuteMsiMessage: Log = Message type: 2, Argument: 1
[0E20:12D8][2020-06-24T10:54:06]i000: ExecuteMsiMessage: Log = Message type: 2, Argument: 1
[0E20:12D8][2020-06-24T10:54:06]i000: ExecuteMsiMessage: Log = 1: 2 2: 0
[0E20:12D8][2020-06-24T10:54:06]i000: ExecuteMsiMessage: Log = 1: 2 2: 1
[1508:0F44][2020-06-24T10:54:06]e000: Error 0x80070643: Failed to install MSI package.
[1508:0F44][2020-06-24T10:54:06]e000: Error 0x80070643: Failed to execute MSI package.
[0E20:12D8][2020-06-24T10:54:06]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[0E20:12D8][2020-06-24T10:54:06]i000: ExecutePackageComplete: UiPathOrchestrator.msi complete.
[0E20:12D8][2020-06-24T10:54:06]i319: Applied execute package: UiPathOrchestrator.msi, result: 0x80070643, restart: None
[0E20:12D8][2020-06-24T10:54:06]e000: Error 0x80070643: Failed to execute MSI package.
[0E20:12D8][2020-06-24T10:54:06]i000: ExecutePackageBegin: UiPathOrchestrator.msi - should execute: False
[1508:0F44][2020-06-24T10:54:06]i318: Skipped rollback of package: UiPathOrchestrator.msi, action: Uninstall, already: Absent
[0E20:12D8][2020-06-24T10:54:06]i000: Progress: Install progress: 62
[0E20:12D8][2020-06-24T10:54:06]i000: ExecutePackageComplete: UiPathOrchestrator.msi complete.
[0E20:12D8][2020-06-24T10:54:06]i319: Applied rollback package: UiPathOrchestrator.msi, result: 0x0, restart: None
[1508:0F44][2020-06-24T10:54:06]i329: Removed package dependency provider: {DA61E6D4-0D5B-4D60-B4FC-031EE5A480E7}, package: UiPathOrchestrator.msi
[1508:0F44][2020-06-24T10:54:06]i351: Removing cached package: UiPathOrchestrator.msi, from path: C:\ProgramData\Package Cache{DA61E6D4-0D5B-4D60-B4FC-031EE5A480E7}v20.4.1.0
[0E20:12D8][2020-06-24T10:54:06]i000: ExecuteComplete: Status: -2147023293
[1508:0F44][2020-06-24T10:54:06]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{b6d4ea30-24d3-4485-8288-6cf9b886aacb}, resume: None, restart: None, disable resume: No
[1508:0F44][2020-06-24T10:54:06]i330: Removed bundle dependency provider: {b6d4ea30-24d3-4485-8288-6cf9b886aacb}
[1508:0F44][2020-06-24T10:54:06]i352: Removing cached bundle: {b6d4ea30-24d3-4485-8288-6cf9b886aacb}, from path: C:\ProgramData\Package Cache{b6d4ea30-24d3-4485-8288-6cf9b886aacb}
[1508:0F44][2020-06-24T10:54:06]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{b6d4ea30-24d3-4485-8288-6cf9b886aacb}, resume: None, restart initiated: No, disable resume: No
[0E20:12D8][2020-06-24T10:54:06]i000: ApplyComplete - Status: -2147023293; Result: None

I get this same error from version 2019.4.4 so i updated it to 2019.10.18 but this doesn’t help.

Any ideas how to resolve this problem ??

1 Like

hi @MichalB
Welcome to UiPath Community ,

Check with following areas are blocking this installation , most probably that will be the issue
Windows security ,
Anti Virus
Network security (Firewall / network rules)

Hi @Maneesha_de_silva

Thanks for you advice.
I forgot to say that my system is Windows Server 2012 and most of settings comes from GPO.
I was trying to do update with ON/OFF firewall - unsuccessful.
Now I try with anty virus.

1 Like

Try with the .MSI installer, you will recieve a better error message.