Orchestrator the Account&Group page can't access

[wy572076601 (Vicher)]

Hi Dear friends,

I’m try to install Orchestrator,
And I open the ad(Active Directory),it work, and i can login by my microsoft account,
But when i want create account&group the page not access.

Have someone know it?
Thanks.

[Anil_G (Anil Gorthi)]

@wy572076601

can you try going to admin page and go from there…ideally it redirects to same page

by that we can also confirm is admin access is the issue

cheers

[Krishna_Raj]

@wy572076601
Here’s a simplified version of the troubleshooting steps:

1. Check Permissions: Ensure your Microsoft account has sufficient permissions to create accounts and groups in Active Directory.
2. Check Browser Console: Open the browser’s developer tools (F12) to look for any errors when trying to create accounts or groups.
3. Clear Cache & Cookies: Clear your browser’s cache or try opening Orchestrator in Incognito Mode.
4. Verify Orchestrator Configuration: Ensure Orchestrator is correctly configured with Active Directory and connected properly.
5. Check Network Connectivity: Ensure Orchestrator can communicate with the AD server (check ping and open required ports).
6. Review Logs: Check Orchestrator logs for any error messages related to the issue.
7. Try Another Browser/Machine: Use a different browser or machine to see if the problem persists.
8. Update Orchestrator: Ensure Orchestrator and its components are up to date.
9. Check AD Sync: Ensure Active Directory sync is working properly, especially if you’re using Azure AD.
10. Disable Antivirus/Firewall: Temporarily disable antivirus or firewall software to rule out interference.
11. Restart IIS/Application Pool: If Orchestrator is on IIS, restart the web server or application pool.
12. Contact Support: If the issue persists, contact UiPath support for further assistance.