Orchestrator Service-now integration

Service-now is very popular ITIL implementation tool and used by large number of enterprise. As of now, for every Fatal error, support team need to manually raise Service-now incident ticket to track each Fatal error to closure.

It will be useful to get out of box Orchestrator Service-Now integration. Following is expected from this integration:

  • For Severity = Fatal, a incident ticket is raised to Support Group defined in config file
  • For Severity = Error, a incident / request ticket is raised to support group defined in config file for chosen type of Errors (but not all type of errors)

Above integration will help avoid manual effort in creating Service-now ticket and should be straight forward to implement given Service-now API are available.

Happy to provide more details or write formal document for requirement if Orchestrator Service-Now integration is considered.