Our trial licence ran out and it seems our default Service was disabled - or pushed in that direction because the status is stuck on Disabling (and has been for awhile), even now when we have new licences available it is just stuck. Any idea how to get the wheels turning again on this?
Are you using an on premise or cloud orchestrator?
If you are using cloud you need to click on the user menu on the top right and click license. Then click “see more” on the bot type that you want and assign runtimes to your allocated bots. With an on premise orchestrator there is another step. Let me know if you need that.
I am not sure what menu you are referring to. I am viewing the Services section in the portal and there are not many properties to work from there.
I think the problem here is that my first default service - where my robots and machines and everything is currently configured - is hanging between statuses This is something that happened when the licence ran out for a brief moment…
Hey sorry got any confusion, the menu i am describing is on the orhcestrator site itself not on the services dashboard. Click on your initials and then licence and then you should be able to allocate runtimes based on the bot type you want
I get that menu when I am inside a service instance, e.g. inside my xx_Operational service. And I did provision bots for that Service from within it.
But it is the greyed out one - xxDefault - that I cannot access, cannot Enable again - or Disable to Enable again, because it is stuck in some kind of Disabling limbo