Orchestrator renew failed

hi, i have this problem,
when i try to renew the licence the server give me this error

Hi @jm_araujo ,

Try not to have any extension for the file that you are uploading

Hi Andrei, i have already done that

Is the license generated with regutil? Did you followed all the steps described here Activating and Uploading Your License ?

yes, exactly like that

Please log a support ticket Contact Technical Support