The orchestrator often loses connection to the robot and the process becomes pending.
The following error message occurs.
What should I re-set??
(It’s not that the robot can’t perform the process at all; even though it runs well, the robot connection is sometimes lost for several hours.)
-Make sure that the Robot service is running and active on the machine where your robot is installed.
-Ensure that your Orchestrator server is accessible and running without issues.
Check if there are any firewall or network restrictions preventing the Orchestrator from communicating with the robot.
-Verify the robot configuration in Orchestrator. Make sure that the machine name or the robot key hasn’t changed.
-Ensure that the robot is correctly assigned to the environment in Orchestrator.
-Sometimes, the robot key might have expired or become invalid. You may need to generate a new robot key in Orchestrator and update it on the robot machine.
-Sometimes, simply restarting the robot service on the machine can resolve temporary connection issues.
This problem may occur due to following reasons :
- If your Machine is not connected to your UiPath Assistant (As the latest version of Orch using the Machine template make sure your Machine key is properly given in the Assistant)
- Make sure your Maintainance Mode is disabled in the Machines tab