Orchestrator issue The remote server returned an error: (500)

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1

Hello,

I was running some processes from orchestrator on a citrix remote desktop and then suddenly after I republished a process, it started throwing an error “The remote server returned an error: (500) Internal Server Error”. I am able to run the process on the remote desktop manually. And, in the system tray I am not able to update the process from orchestrator and when I try to run the process from system try it throws the same error. I am really confused whey this error is popping up. Please help.

I checked the event viewer and it shows the following message @andreiT:

{“message”:“InstallPackage : mscorlib, \n System.AggregateException: One or more errors occurred. —> System.Net.WebException: The remote server returned an error: (500) Internal Server Error.\r\n at System.Net.HttpWebRequest.GetResponse()\r\n at NuGet.RequestHelper.GetResponse()\r\n at NuGet.HttpClient.GetResponse()\r\n at NuGet.RedirectedHttpClient.GetResponseUri(HttpClient client)\r\n at NuGet.RedirectedHttpClient.EnsureClient()\r\n at System.Lazy1.CreateValue()\r\n at System.Lazy1.LazyInitValue()\r\n at System.Lazy1.get_Value()\r\n at NuGet.MemoryCache.GetOrAdd[T](Object cacheKey, Func1 factory, TimeSpan expiration, Boolean absoluteExpiration)\r\n at NuGet.RedirectedHttpClient.get_CachedClient()\r\n at NuGet.RedirectedHttpClient.get_Uri()\r\n at NuGet.DataServicePackageRepository.get_Context()\r\n at NuGet.DataServicePackageRepository.FindPackage(String packageId, SemanticVersion version)\r\n at NuGet.PackageRepositoryExtensions.FindPackage(IPackageRepository repository, String packageId, SemanticVersion version, IPackageConstraintProvider constraintProvider, Boolean allowPrereleaseVersions, Boolean allowUnlisted)\r\n at NuGet.PackageRepositoryHelper.ResolvePackage(IPackageRepository sourceRepository, IPackageRepository localRepository, IPackageConstraintProvider constraintProvider, String packageId, SemanticVersion version, Boolean allowPrereleaseVersions)\r\n at UiPath.NuGetHotFix.PackageManager.InstallPackage(String packageId, SemanticVersion version, Boolean ignoreDependencies, Boolean allowPrereleaseVersions)\r\n at UiPath.Project.Deploy.NugetManager.<>c__DisplayClass5_0.b__0()\r\n at System.Threading.Tasks.Task.InnerInvoke()\r\n at System.Threading.Tasks.Task.Execute()\r\n— End of stack trace from previous location where exception was thrown —\r\n at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at UiPath.Project.Deploy.NugetManager.d__5.MoveNext()\r\n— End of stack trace from previous location where exception was thrown —\r\n at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at UiPath.Project.Deploy.NugetManager.d__4.MoveNext()\r\n— End of stack trace from previous location where exception was thrown —\r\n at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at UiPath.Service.Impl.ProjectInstaller.d__8.MoveNext()\r\n— End of stack trace from previous location where exception was thrown —\r\n at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at UiPath.Service.Impl.ProjectInstaller.d__7.MoveNext()\r\n— End of stack trace from previous location where exception was thrown —\r\n at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at UiPath.Service.Impl.ProjectInstaller.d__5.MoveNext()\r\n— End of stack trace from previous location where exception was thrown —\r\n at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at UiPath.Service.Impl.PackageProvider.d__6.MoveNext()\r\n— End of stack trace from previous location where exception was thrown —\r\n at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at UiPath.Service.Messages.MessageDispatcher.<>c__DisplayClass9_0.<b__0>d.MoveNext()\r\n— End of stack trace from previous location where exception was thrown —\r\n at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at UiPath.Service.Messages.MessageDispatcher.d__9.MoveNext()\r\n — End of inner exception stack trace —\r\n at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)\r\n at System.Threading.Tasks.Task.Wait(Int32 millisecondsTimeout, CancellationToken cancellationToken)\r\n at UiPath.Broker.UiPathRemote.InstallPackage(String packageId, String packageVersion)\r\n—> (Inner Exception #0) System.Net.WebException: The remote server returned an error: (500) Internal Server Error.\r\n at System.Net.HttpWebRequest.GetResponse()\r\n at NuGet.RequestHelper.GetResponse()\r\n at NuGet.HttpClient.GetResponse()\r\n at NuGet.RedirectedHttpClient.GetResponseUri(HttpClient client)\r\n at NuGet.RedirectedHttpClient.EnsureClient()\r\n at System.Lazy1.CreateValue()\r\n at System.Lazy1.LazyInitValue()\r\n at System.Lazy1.get_Value()\r\n at NuGet.MemoryCache.GetOrAdd[T](Object cacheKey, Func1 factory, TimeSpan expiration, Boolean absoluteExpiration)\r\n at NuGet.RedirectedHttpClient.get_CachedClient()\r\n at NuGet.RedirectedHttpClient.get_Uri()\r\n at NuGet.DataServicePackageRepository.get_Context()\r\n at NuGet.DataServicePackageRepository.FindPackage(String packageId, SemanticVersion version)\r\n at NuGet.PackageRepositoryExtensions.FindPackage(IPackageRepository repository, String packageId, SemanticVersion version, IPackageConstraintProvider constraintProvider, Boolean allowPrereleaseVersions, Boolean allowUnlisted)\r\n at NuGet.PackageRepositoryHelper.ResolvePackage(IPackageRepository sourceRepository, IPackageRepository localRepository, IPackageConstraintProvider constraintProvider, String packageId, SemanticVersion version, Boolean allowPrereleaseVersions)\r\n at UiPath.NuGetHotFix.PackageManager.InstallPackage(String packageId, SemanticVersion version, Boolean ignoreDependencies, Boolean allowPrereleaseVersions)\r\n at UiPath.Project.Deploy.NugetManager.<>c__DisplayClass5_0.b__0()\r\n at System.Threading.Tasks.Task.InnerInvoke()\r\n at System.Threading.Tasks.Task.Execute()\r\n— End of stack trace from previous location where exception was thrown —\r\n at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at UiPath.Project.Deploy.NugetManager.d__5.MoveNext()\r\n— End of stack trace from previous location where exception was thrown —\r\n at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at UiPath.Project.Deploy.NugetManager.d__4.MoveNext()\r\n— End of stack trace from previous location where exception was thrown —\r\n at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at UiPath.Service.Impl.ProjectInstaller.d__8.MoveNext()\r\n— End of stack trace from previous location where exception was thrown —\r\n at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at UiPath.Service.Impl.ProjectInstaller.d__7.MoveNext()\r\n— End of stack trace from previous location where exception was thrown —\r\n at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at UiPath.Service.Impl.ProjectInstaller.d__5.MoveNext()\r\n— End of stack trace from previous location where exception was thrown —\r\n at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at UiPath.Service.Impl.PackageProvider.d__6.MoveNext()\r\n— End of stack trace from previous location where exception was thrown —\r\n at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at UiPath.Service.Messages.MessageDispatcher.<>c__DisplayClass9_0.<b__0>d.MoveNext()\r\n— End of stack trace from previous location where exception was thrown —\r\n at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n at UiPath.Service.Messages.MessageDispatcher.d__9.MoveNext()<—\r\n”,“level”:“Error”,“logType”:“Default”,“timeStamp”:“2019-01-25T18:30:26.6176776-05:00”,“fingerprint”:“20605227-45e8-4ad2-be7d-b47bd1fe77e2”}

Thank you

2

Hi,
This looks like an Orchestrator internal error. Were you using platform to run this test?
Is is happening again ?

3

Yes, its still happening and yes I am using platform. Any idea how to fix it.

4

Is it something related to version? I am using UIPath studio 18.1.2. My colleague who is using the same version is facing the same problems via platform.

5

So you are using an licensed robot (18.1.2) connected to platform and you get this error when trying to run or update a process.
What Studio version did you use to create the packages?
Have you changed anything in on the Orchestrator feed (from Settings > deployment)?
Are you able to manually download the package from Orchestrator Processes page > Packages tab ?

An lastly, any chance you could test if you get the same error with the latest 18.4 build?

Thanks,
-Andrei

6

I dont have any license, I am using community edition. packages were under the same version and I am able to download the packages from processes tab. I dint change anything in the settings.

7

I had a same problem. And after upgrad to lastest version , it was cleared.
Do we have to use the latest 18.4 build to deploy our all processes? Is there any other solution?

8

@shivnagsudhakar
How do you have 18.1.2 if it’s community edition? Usually, the community edition is automatically updated when a new version is pushed into platform.

@Saraman
No necessarily, you can push older packages with older versions of Studio onto platform. But like I said above, the Studio usually auto-updates for community edition when a new community build is pushed to platform.

1 Like
9

Sorry, I was actually using studio trail version. I updated to 19.1 community edition and its all good now.

Thank you for your inputs @andreiT @Saraman

1 Like