Orchestrator in Automation Cloud™ - Data Retention and Archiving for QueueItems

[ashwini.kempraj]

Well I had similar experience.

A queue is having ‘Unique Reference’ enabled.
So, if a queue item was added on April 1st, 2022.
The same queue item was processed successfully on the same day.

History of changes in queue retention settings:
‘Delete’ after ‘180’ days on July 7th, 2022
‘Delete’ after ‘90’ days on August 1st, 2022
‘Delete’ after ‘30’ days on August 2nd, 2022

Could you please tell me which of the above setting was applied to the queue item that is added on April 1st, 2022.

For example, if we say – the last setting was applied to the queue item, that is: ‘Delete’ after ‘30’ days on August 2nd, 2022.

Does this imply that the queue item will be deleted by August 29, 2022?
(30 + 120 = 150 days, starting from April 1st, 2022)

Could you please help us to calculate as to when that same queue item can be re-added into the queue.
Or calculate the total retention period for this case.
We would like to be able to re-add the same queue item into the queue without getting error: Duplicate reference.

Please note that the same queue item is ‘NOT’ seen in the transaction lists.
So, it might have got deleted by the retention policy. And we have no archives.

Even with help of Export option from Queue page, we are not able to check for the same queue item that was added on April 1st, 2022.