Orchestrator Connected But Robot Disconnected

alex.badila · November 23, 2020, 5:41pm

I have Orchestrator connected through UiPath Assistant, but when I go to Default in Orchestrator and then to Robots, it shows that my robot is disconnected. Anyone know what to do in this instance?

ksrinu070184 · November 23, 2020, 5:54pm

@alex.badila

Can you share the screenshot of UiPath Assistant->Orchestrator Settings?

Thanks

alex.badila · November 23, 2020, 6:05pm

Yes, of course.

ksrinu070184 · November 23, 2020, 6:08pm

@alex.badila

The service URL should be like https://cloud.uipath.com/[AccountName]/[ServiceName] not like cloud.uipath.com

Hope this helps you

Thanks

ksrinu070184 · November 23, 2020, 6:12pm

@alex.badila

Once you open the orchestrator, you will see the url as https://cloud.uipath.com/xxxx/xxxxx/xxxxxxx

So copy the URL upto https://cloud.uipath.com/xxxx/xxxxx and give it to Service URL

Then you are fine to connect and license your bot

Hope this clears you

Thanks

alex.badila · November 23, 2020, 6:21pm

I tried that just now, and this is what I got.

ksrinu070184 · November 23, 2020, 6:26pm

@alex.badila

Can you share your Orchestrator settings again?

Thanks

ksrinu070184 · November 23, 2020, 6:31pm

@alex.badila

Check below for the exact requirement of URL of the orchestrator

But use https://cloud.uipath.com instead of https://platform.uipath.com

Hope this helps you

Thanks

alex.badila · November 23, 2020, 6:34pm

Here are what my Orchestrator settings look like right now.

ksrinu070184 · November 23, 2020, 6:59pm

@alex.badila

Follow the below steps and let me know if you are facing same issue

Thanks

alex.badila · November 23, 2020, 7:24pm

I followed the instructions and also created a new robot in Orchestrator on the same machine. The robot is still disconnected.

Maneesha_de_silva · November 23, 2020, 8:33pm

Hi @alex.badila
You are using service url as connection type , so its getting your email id as user,

So go to your orchestrator => user => edit user (your email user)
Then change the attended /unattended as you need.

alex.badila · November 23, 2020, 8:47pm

@Maneesha_de_silva
Sorry, I’m not clear. I don’t see any “edit user” button. All I see is “My Profile”, among other things.

Maneesha_de_silva · November 24, 2020, 2:19pm

checkout this ,

also refer this

alex.badila · November 24, 2020, 2:19pm

Thanks, that worked.

Maneesha_de_silva · November 24, 2020, 2:20pm

@alex.badila
you are always welcome

system · November 27, 2020, 2:21pm

This topic was automatically closed 3 days after the last reply. New replies are no longer allowed.