Orchestrator cloud deployed uipathjob taking blurred screenshot

Help Orchestrator
1

Hello team,

I am facing few issues while deploying the UiPath to cloud.
In the UiPath i am trying go to a site and take screenshot and download the file and attaching the pdf in a email body along with screenshot in the email body. I was able to run manually and its working fine. but when i deployed in cloude orchestrator and schedule the job in [orchestrator] at 7 am , its taking blurred screenshot and i am not getting the reason.

Any help will be appreciated

Thanks

2

@Jezna_Jose1

When you say blurred can you please tell how it looks

it might be because of the resolution as well

or the page is not loaded completely

cheers

3

Hi @Jezna_Jose1 ,

please try to add a delay and check the property wait for page load to complete in the previous activity before taking the screenshot

Thanks,
Pallavi

4

Hello @Anil_G and @lchirathapudi ,

I have added delay for the page to be loaded 1 min.
And when i run manually it will take the screenshot correctly and email the same. But when i deployed or published the UiPath bot in cloud orchestrator and scheduled the job at 7am the bot will run on time but it will take unclear screenshot and email the screenshot

5

@Jezna_Jose1

It might be cause of resolution differences

try to check on same

cheers

6

Hello @Anil_G ,
sorry to ask where we can check the resolution.
and one more when we deploy the UiPath bot process in orchastrator cloud, any idea which UiPath it is using in orchastrator cloud

7

@Jezna_Jose1

Is this a cross platform project?

ideally the robot settings in tenant will have the settings for resolution

cheers

8

Hello @Anil_G,
Sorry i am new to this i didnt get you. Its a remote desktop were uipth is installed already and once i have created the bot and then published in the same orchastrator cloud and add the the process in the cloud and scheduled the job.
If i login to orchastrator and run the bot from there it will take correct screenshot but if i schedule that bot at 7 am it will give a blurred screenshot
not abe to see the numbers or words in the screeshot

thanks

9

Hello @Anil_G,

Thank you for resolution tip, it worked.
But i have another minor issue. The cursor is hovering over the screenshot, is there any way to hide it or move it out of the way.

10

@Jezna_Jose1

If you use hardware events then it would move based on clicks…

But if that is not the case then may be at the start of process you can use a hover activity and hover the mouse to any corner

Cheers

11

Hello @Anil_G ,
Hover wont work since i am using open browser and i didnt get the hardware event.
Can you please help me

12

@Jezna_Jose1

If you make simulate and window messages false it would work as hardware events

Cheers