Orchestrator can't login

I am facing an issue when I try to log in to Orchestrator, the pop-up message keeps showing up. Normally, after I click on the “Windows” button, it can automatically go into the orchestrator. Please advise how to solve it.

@Caspar_CH_Fung_Group_Func

Welcome to the community

Looks like the user is logged out from the browser and hence you are seeing this

Cheers

@Caspar_CH_Fung_Group_Func,

Please share the screenshot of the popup/error for better understanding and solution.

Thanks,
Ashok :slight_smile:


It keeps showing this pop-up

@Caspar_CH_Fung_Group_Func ,

Check with Orchestrator admin if the Active Directory login is enabled or not. If enabled check the machine you are using is granted access.

If the above points are good, then there could be chance that your machine AD password has been changed recently and older password still in cache somewhere. In this case check if your account is not locked due to invalid password, try to clear browser cache, temp folders and logoff from the machine. Login back and check if it works.

Found one forum post regarding this. You and Orchestrator can refer this if required.
Windows Authentication - Help / Orchestrator - UiPath Community Forum

Thanks,
Ashok :slight_smile: