Working on initial installation of Orchestrator 2018.1 and can’t get past the App Pool Settings portion of the Windows install wizard. I am using a custom account for the App Pool identity. I correctly enter the credentials, click Next to advance the wizard, then receive the following message:
“Unable to validate AppPool user account. Please verify the credentials.”
Only workaround I have found is to add the account I’m using for the App Pool identity to either the “Power Users” or “Administrators” group on the server - then the installer will progress to the next step. Is this necessary? Does the account need to stay in one of those groups once the install is complete? Is there something else I have missed?
- I have executed all prerequisites.
- Windows Server 2012 R2 Standard
- IIS 8
Thanks, in advance, for any insight you can offer on this topic.