Open browser not working after upgrading Office: Cannot communicate with IE

issue

#1

Hi.

I’m developing a workflow to open IE browser and log in to a website… While developing the workflow, I have upgrade my office 2013 to office 2016. Then, I keep getting an error ”Cannot communicate with Internet Explorer browser” on the Open Browser activity on the workflow.

ie

I have registered oleacc.dll in windows registry, following the UiPath instruction: https://www.uipath.com/kb-articles/internet-explorer-automation-troubleshooting.

After registering aleacc.dll, I no longer get the ”Cannot communicate with Internet Explorer browser” error on the Open Browser activity. However, I got another error stating “Cannot find UI Element” on the Click activity within the Open Browser activity.

I’m sure that the selector for the Click activity is correct, because I was able to run the same workflow without any errors, before upgrading my office to 2016. Also, I run the same workflow using my another computer, and I was able to run the workflow without any errors.

Any advice would be greatly appreciated.

Thanks!

Open Browser Issue.xaml (10.9 KB)


#2

Have you tried reinstalling extension?


#3

No, not yet. Can you advise what extensions I should re-install? It appears there are no extensions for IE…

Thanks!

1