Why while creating a Cloud organization, we are getting the error 'Oops something went wrong, contact support, please include the following information'?
Issue description
When attempting to create a new organization via the cloud platform, https://cloud.uipath.com returns the error message
" Oops! Something went wrong
Contact support
Please include the following information:
Error ID: xxx "
Root Cause
The issue originates from violating the preset rules for naming the organization. These include the organization name starting with an alphabet, not ending with an underscore, not containing any spaces or special characters, and the length restriction of being more than 1 character but less than 30 characters.
Error Message
Upon error occurrence, the system produces an error object with the following details:
{
"StatusCode": 400,
"StatusDescription": "BadRequest",
"ErrorCode": 1002,
"Message": "organizationName should start with alphabet and cannot end in _ , cannot have spaces and special characters (For eg. %,$,#...). Should be more than 1 character and cannot exceed 30 characters. (1002)"
}
Resolution
The solution lies in ensuring that the organization name follows the preset rules. This includes adhering to the rule of starting the name with an alphabet, not ending it with an underscore, not including any spaces or special characters, and ensuring the name's length is more than 1 character but falls short of 30 characters. Compliance with these regulations will resolve the error and allow for the successful creation of organizations on the cloud platform.
In the URL field, you can set/modify the URL for your organization by taking into account these rules:
- up to 15 lowercase alphabetical or numeric characters
- start with a letter
- no spaces or special characters are allowed.
More details can be found here.