I have a strange issue. Our CRM is home grown. We have a process that posts transactions to accounts, then posts a comment in a white text box. We have 6 robots total, but only 5 of them will actually perform the comment posting action. Wouldn’t you think all 6 should do the same action since they are all using the same process package?
Our bots live on machines hosted by AWS on virtual machines. I’ve tried reinstalling Chrome because that is where the actions take place. I’ve also rebooted the problem machine.
On the machine where the bad bot lives, we have two local Windows users; rpabot1 and rpabot2. Rpabot1 will POST the comments. Rpabot2 does NOT post comments. That leads me to believe it is not an issue with the machine since one of the two does the right thing. Rpabot2 will also do the other steps in the process, just not the commenting part.
Any suggestions would be greatly appreciated, thanks!
Can you check if RpaBot2 has similar set of rights and roles to poat the comment in your CRM, it could be if it’s using a different account which is not having the permission to do so.
Hello @adiijaiin - Rpabot2 has the same roles in Orchestrator as the other bots. I am also having our IT department check if there are certain roles for posting comments. That would be great if that’s all it was.
Now that I remember… The Bot5 local user account still uses the Rpabot1 account to log into the CRM, which is what all 6 bots use… So I don’t think it’s a role thing.
You should take a screenshot in your automation and save it somewhere so you can see what’s happening when it fails. Another way would be to RDP into the server as the robot account and run the automation through Assistant (if you have it installed) so you can watch what it’s doing.
Hello @postwick - Debugging isn’t really telling me much, same with the screenshot. When the screenshot is sent, it just shows me the blank white text box where the comment goes. The bot doesn’t throw an error other than it can’t find the comment that was submitted, which is the control I want. When I watch it on the VM, it does post the text in the white box and clicks “add comment” but nothing gets posted. All the other machines work fine when the other bots do this. I’m not sure if it’s a machine issue, Windows user issue or what… I can’t even be totally sure if it’s the machine because Bot4 lives on this machine as well, and that one has no problem.
If you’re sure it’s using the same account to log into the web app, then you’ve pretty much boiled it down to needing to look at things like browser version, UiPath Chrome plugin version, .net version, etc.
I would expect that it’s the same across users on a machine, but here’s how:
Anyway my point wasn’t just to check those specific things, but that there must be some difference between the users or software outside of UiPath if it works for one robot and not another.
Thank you for the link, I’ll give that a look. Also yes, I agree with you. This should be working across the board, I just don’t know where to pinpoint the error if debugger isn’t giving me anything.
According to the registry, it looks like I have 4.8.03761. There’s a Windows update available for a cumulative .net update, so I’m running that now and try again.
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