Offline license deactivation. Page error

Help
#1

Hi Community,

I’m encountering an error while attempting an offline front office license deactivation.

Steps:
1.Execute regutil get-deactivation-cert /out_file= with a txt file name. Ok
2. Paste the content of the file in http://support.uipath.com/deactivation and click Deactivate.

The deactivation page returns an error

98C7E838
98C7E8381464×652 40.8 KB

Tried this with IE and Firefox browser with the same result.

#2

Hi @Sparrow

Is the issue still there for you?
You can always try contacting our licencing support for more assistance.

#3

Thanks, that is what i did, last time. Support deactivated license but it takes time. I hoped that someone will come up with a workaround. It’s not too convenient to engage support and wait for response each time.
I have this problem since the end of december.
Unfortunately my specific environment doesn’t allow online deactivation. I will be facing couple of license deactivations in the upcoming days :frowning: