Not receiving 'forgot your password' emails in my attempt to sign into orchestrator even after using correct credentials

Help Orchestrator
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1

Hi,
I was unable to log on to orchestrator even with the correct credentials. I tried doing ‘forgot my password’ and it said that the email was sent but I never received the reset password email. I am trying to log back in somehow. Any help would be appreciated.

2

Have the SMTP settings in Orchestrator been configured correctly?

3

I believe so. If not how would I be able to modify if I cannot log in.

4

Isn’t there anyone else who can log in?

5

No I am the only person with an account

6

Well then you’ll need to reach out to support. In the future, it’s always good practice to have more than one account in a system.

7

Am I able to get the ‘license code’ necessary to contact them anywhere outside of in my account?

8

@lstr3305

You would have received the license code in mail when you purchased please search for it

cheers

9

It was the community edition so I did not purchase anything

10

@lstr3305

For community you cannot raise a ticket…you need license code to raise ticket to contact

@loginerror - Can you please help here

cheers

11

I hope this was fixed in the meantime. If not, please let me know :slight_smile: