Not able to View Action Center Tasks Despite having Admin Access

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This issue could be related to permissions, roles, or specific user configurations in UiPath Orchestrator. Here are some potential troubleshooting steps to help resolve the problem:

1. Verify Folder & Action Center Permissions

  • Since you can access Action Center, ensure that you have the necessary Action User roles assigned.
  • Go to Orchestrator → Tenant → Manage Access → Your User and check the assigned Roles & Permissions.
  • Ensure that your role includes:
    • View, Create, Edit, and Assign permissions on Actions.
    • View Completed Actions.
    • Access to the correct folder where tasks are assigned.

2. Check If Tasks Are Assigned to You

  • Go to Orchestrator → Action Center and check if tasks are explicitly assigned to you.
  • If the assignment mode is Manual, ensure that tasks are assigned to your user.
  • If it’s Auto-assignment, verify if the assignment rules are correctly configured.

3. Check Filters in Action Center

  • Ensure there are no active filters that might be hiding tasks.
  • Try resetting filters in Action Center to show All tasks (Pending, Assigned, Completed).

4. Check the User Group in Orchestrator

  • If you are part of a user group, ensure that the group has the correct Action Center permissions.
  • Sometimes, even though you have Admin access, specific Action Center permissions might be missing.

5. Verify Tenant vs. Folder-Level Permissions

  • If you have Admin rights at the tenant level, check if your folder-level access is correctly configured.
  • Folder-level permissions are required to view and interact with tasks in Action Center.

6. Check If Tasks Are Linked to a Process

  • If the tasks are generated by a workflow, ensure that the process completes successfully and assigns the task correctly.
  • If the task was not created successfully, it won’t be visible in Action Center.

7. Try Using a Different Browser or Incognito Mode

  • Sometimes, browser cache issues can cause UI glitches.
  • Clear browser cache or try logging in from Incognito mode.

8. Check UiPath Orchestrator Logs

  • If you still can’t see tasks, check Orchestrator logs for any errors related to Action Center assignments.
  • Look for errors in Event Viewer (if on-premise) or Audit Logs (if cloud-based Orchestrator).

Next Steps

If none of these steps resolve the issue, try:

  • Comparing your permissions with a colleague who can see the tasks.
  • Re-adding yourself to the Action Center folder.
  • Raising a support ticket with UiPath if it seems to be a platform issue.

Let me know if any of these steps help or if you need further assistance! :rocket: