I am facing an issue where I am unable to see any Action Center tasks assigned to me or the ones that are completed, even though I have admin access. My other team members can see the tasks without any issues.
Here are some key details:
I can access the Action Center and the corresponding folder.
However, when tasks are assigned, I do not see them in my queue.
Completed tasks are also not visible to me.
Other team members with similar access are able to see and process tasks normally.
Has anyone encountered a similar issue? Could this be related to permissions, user roles, or a potential configuration issue? Any guidance on troubleshooting or resolving this would be greatly appreciated!
This issue could be related to permissions, roles, or specific user configurations in UiPath Orchestrator. Here are some potential troubleshooting steps to help resolve the problem:
1. Verify Folder & Action Center Permissions
Since you can access Action Center, ensure that you have the necessary Action User roles assigned.
Go to Orchestrator → Tenant → Manage Access → Your User and check the assigned Roles & Permissions.
Ensure that your role includes:
View, Create, Edit, and Assign permissions on Actions.
View Completed Actions.
Access to the correct folder where tasks are assigned.
2. Check If Tasks Are Assigned to You
Go to Orchestrator → Action Center and check if tasks are explicitly assigned to you.
If the assignment mode is Manual, ensure that tasks are assigned to your user.
If it’s Auto-assignment, verify if the assignment rules are correctly configured.
3. Check Filters in Action Center
Ensure there are no active filters that might be hiding tasks.
Try resetting filters in Action Center to show All tasks (Pending, Assigned, Completed).
4. Check the User Group in Orchestrator
If you are part of a user group, ensure that the group has the correct Action Center permissions.
Sometimes, even though you have Admin access, specific Action Center permissions might be missing.
5. Verify Tenant vs. Folder-Level Permissions
If you have Admin rights at the tenant level, check if your folder-level access is correctly configured.
Folder-level permissions are required to view and interact with tasks in Action Center.
6. Check If Tasks Are Linked to a Process
If the tasks are generated by a workflow, ensure that the process completes successfully and assigns the task correctly.
If the task was not created successfully, it won’t be visible in Action Center.
7. Try Using a Different Browser or Incognito Mode
Sometimes, browser cache issues can cause UI glitches.
Clear browser cache or try logging in from Incognito mode.
8. Check UiPath Orchestrator Logs
If you still can’t see tasks, check Orchestrator logs for any errors related to Action Center assignments.
Look for errors in Event Viewer (if on-premise) or Audit Logs (if cloud-based Orchestrator).
Next Steps
If none of these steps resolve the issue, try:
Comparing your permissions with a colleague who can see the tasks.
Re-adding yourself to the Action Center folder.
Raising a support ticket with UiPath if it seems to be a platform issue.
Let me know if any of these steps help or if you need further assistance!
Hey @VUS
Since other users can see the tasks and you can access Action Center and the folder, it’s very likely a user assignment or permission issue. Make sure your user is added to that folder as a folder user and that you have a role.
If you go to overview it’ll show you all the different users. Then you can click on the right side to view a user’s inbox. Are the actions being automatically assigned to specific users? If they’re assigned you won’t see them in YOUR inbox.
