Not able to sent email from outlook

Help Activities
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1

Hi All,

there is issue in sending emails through costumed activity which is using SMTP server and that is stored in Assests in orchestrator.

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kindly help, it’s a prod issue.

2

Hi @Rakesh_Tiwari !
According to the error, the credentials (email AND/OR password) are false.
Would you mind using the assets manually and check if the credentials are still up to date ?
Maybe people changed their mail password and the assets in the Orchestrator were not changed accordingly.

3

no one has permission to change the password because it has limited number of access, but recently some security change is happened in organization , but i checked with IT team and they told that there is no change in policy with the user.(RPA001).
Also when i try to send mail from the user to myself it sends mail there is no issue.

4

Alright, do you have the same error when you use debug mode on the code ?
If yes, would you mind checking the SecureConnection options (like if you try each of them in debug mode does it work)

5

No, not getting error

6

That’s very strange.
When you re-run the job from Orchestrator, does it get the same error ?

7

When i run the job in debug mode it throws different error - workbook doesn’t exist and when from orchestrator it throws invalid credentials error.

not able to debug completely as well.