No connection could be made because the target machine actively refused it

2020-07-18 05:27:26.0723|WARN|CustomizeBrandingCommand|Failed to setup client|System.Net.Http.HttpRequestException: An error occurred while sending the request. —> System.Net.WebException: Unable to connect to the remote server —> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it
at System.Net.Sockets.Socket.InternalEndConnect(IAsyncResult asyncResult)
at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)
at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
— End of inner exception stack trace —
at System.Net.HttpWebRequest.EndGetRequestStream(IAsyncResult asyncResult, TransportContext& context)
at System.Net.Http.HttpClientHandler.GetRequestStreamCallback(IAsyncResult ar)
— End of inner exception stack trace —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Analytics.CustomizeSisense.Helpers.SiSenseHttpClient.d__28.MoveNext()
Unable to connect to the remote server

Are you installing 19.10.x? If so please see our documentation around adding a local firewall rule.


i am installing ver 2020.4.1
in both system i have stop firewall and windows Defender

Is this a duplicate of Insights Installation failed?

he is my colleagues,
but now I looking this error

insignts error.docx (264.4 KB)

Can you zip up the Insights installer and insights command executor log files from the temp directory for the most recent run and share it. (38.6 KB)

i ma not able to attach insights installer zip file

@Jaibin_Joseph can you please file a ticket with our product support? they will be able to assist you

how to file a ticket with product support

License code which we entered it is not taking

do we need to try for any new key

does your license code have insights enabled?

we have only trial license key

did you use the enterprise server trial? how long ago did you get the key?

we have tried that but is not taken

sorry im not sure what you mean. could you please explain?