Need support on Communication mining to analyse the data

Help Communications Mining
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Hi Team,

I need support regarding Communication Mining. I have successfully trained the bot and I am able to retrieve the emails. However, I would like to know how to summarize a chain of emails (including forwarded messages) into a single, concise summary.

The requirement is:

  • When there is an email thread or a series of forwarded/replied messages, the bot should automatically analyze the entire conversation and generate an overall summary of the emails.

Could you please guide me on how to implement this summary feature in Communication Mining?

Thank you in advance for your support.

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Hello @srinusoft37,

UiPath Communication Mining doesn’t summarize emails by itself — it mainly classifies and extracts information.
To create an email thread summary, you can:

  1. Get the full email text (including replies/forwards) from Communication Mining.

  2. Send it to a Generative AI connector (like OpenAI or Azure OpenAI) using a prompt such as
    “Summarize this entire email chain into a short paragraph.”

  3. Store the summary in Orchestrator or your output system.

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